Refund Policy

Last updated: September 16, 2026

30-day returns

We accept returns of unopened, unused items in their original packaging within 30 days of delivery. For hygiene and safety reasons, opened or used personal care products and fragrances can't be returned unless they arrived damaged or defective.

How to start a return

Contact us with your order number and the item(s) you'd like to return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or incorrect, contact us within 7 days of delivery with photos so we can send a replacement or refund at no cost to you.

Kits and bundles

Bundles and kits must be returned complete and unopened. Partial returns of bundles are not accepted.

Flammable items

Body Splash and Eau de Toilette returns must ship by ground service. We'll provide instructions.

Exchanges

The fastest way to get a different product or scent is to return the unopened item and place a new order once your return is accepted.

Refunds

We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges (if any) are non-refundable unless the return is due to our error.